MA Department of Housing and Community Development

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The team at Metro Housing|Boston is pleased to be able to continue to provide services to those in need. For safety reasons, our office will remain closed to the public at least through May 18. However, RAFT pre-applications may be submitted electronically, and the full processing of RAFT applications will be completed electronically as well.


For the latest information and updates regarding our operations, visit our website at   


Your federal immigration status will not impact your RAFT eligibility.


Thank you for your interest in the RAFT Program at Metro Housing|Boston. Pre-applications will be reviewed in the order in which they are received. 

Completion of this online process does not guarantee eligibility, approval or payment.

If you are moving, you must have an apartment lined up before starting the RAFT process.  Do not move until RAFT application has been approved!

Metro Housing Boston covers 30 communities. Please check to confirm which Regional Agency you should be applying to here:  If you are moving outside the 30 communities we cover, please apply to your local Regional Housing Agency.
If you do not get an email receipt which will include a confirmation number, your application has not been received

In order to complete this form, you will need full names, social security numbers (where applicable) and date of birth for all household members. Names must match what is on government issued IDs (where applicable).

You will be required to report all household income - please use gross income. This will be verified throughout the application process, please have pay-stubs or award letters ready (dated within 60 days).

Steps for enrolling in RAFT:

1. Submit pre-application online
2. Wait for email from representative at Metro Housing|Boston 
3. Answer eligibility questions via email 
4. If found pre-eligible, you will be given the full RAFT application to complete by email and return back to Metro Housing|Boston.
5. You must provide all required documents (see list below).
6. If payments are being made to landlord, you will be provided  a  property owner packet for them to complete and submit to
7. Once full RAFT application and all required documents have been collected, Metro Housing will review for final determination.
8. If approved, you will be informed and payments will be made directly to property owner and/or vendors.

Required Documents:
1.     ID (for all household members)
If 18 or over, photo ID
If under 18, birth certificate or passport for all members
2.     Social Security Cards (if applicable)
- If you do not have a social security number, this is not required. However, the following pre-application requires the Social Security Number field to be filled in for all household members. The software will not allow you to submit your pre-application without something filled in in those fields. If someone in your household does not have a SSN, please submit 888-88-8888 as their SSN.
3.     Proof of Income
· Pay Stubs- 4 most recent (must be consecutive/in a row)
· Benefit award letter dated within last 30 days (SSI, SSDI, SSP,TAFDC,  Unemployment, etc.
· Child Support (most current 30 days-show actual payments, no court orders!)

 4.      Proof of Housing
· If currently housed without a voucher, your lease or tenancy-at-will agreement

· If currently housed with a voucher
(Section 8, public housing, etc.), you will need to bring your tenant share letter
· If currently temporarily housed with a friend or family, provide a letter that you can no longer stay with them.
This must also include the full address, date, and contact name and info of person writing letter

5.     Proof of Crisis- documentation will be requested
· Upstream Arrears: (Documentation: Written proof of rental or mortgage arrears)*
*Additional Documentation – proof of financial hardship and proof of sustainability
· For families facing eviction:
Summary Process Summons and Complaint**
**Tenants who have a housing subsidy and are facing eviction due to non-payment of rent must also provide proof of financial hardship that explains cause for arrears in order to receive assistance.

· For families leaving doubled-up housing: Letter from landlord or primary tenant explaining that the family must leave.  This must also include the address, date, and contact name and info of person writing letter.  A copy of new lease or letter of intent to rent for new apartment

· For families leaving unsafe housing: Verification of unsafe housing conditions and copy of new lease/letter of intent to rent for new apartment

· For families facing foreclosure:
Current mortgage statement and letter from lender indicating that family is at least 30 days in arrears and at risk of foreclosure

· For families facing utility shut off:
Utility shut off notice and current bill

Due to the COVID-19 health crisis and the stay at home advisory, we ask that you do not leave  your home to attain documents. If you have access to documents without leaving your home, please email pictures of the documents using your smart phone, if possible. If you do not have access to the documents and need additional time, please let us know. 

Completion of this online process does not guarantee eligibility, approval or payment. Please check your email to respond to the follow-up questions.